Social for your business

Microsoft Social Engagement

Microsoft Social Engagement

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Transforming customer engagement

In the digital transformation journey, a key step is to engage your customers, and the number of channels we’re using to do that seems to have multiplied in recent years. Your customers may be using one, two, or all of these methods to interact with your organization, and if you’re not prepared to address the social media piece of that, you’re missing out on a huge piece of the pie: about a third of the world’s population is active on social media!

What's new in Social Engagement?

Social Selling Assistant

Empower sales teams to sell more by leveraging social media through personalized and actionable smart recommendations

Engagement reporting

With this PowerBI content pack, measure the success of your social engagement team with KPIs like response time

Author tags

Audience segmentation and author-specific automated workflows
– never miss an opportunity to engage with influencers or VIPs

Expanded global availability

Microsoft Social Engagement is now available in 124 markets
and 25 languages, with native sentiment analysis in 19

Additional data sources

Instagram, Reddit, Disqus, and additional news sources.
Share content to LinkedIn

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