Deliver Great Customer Experiences

Microsoft Dynamics 365 for Customer Service

What once was primarily a contact database and activity record, is now a proactive platform delivering automation and event-driven sales processes that empower sellers to build relationships at scale. Relationship selling is less about CRM technology and more about data and artificial intelligence (AI), orchestration, and customer experience.

What we love about D365 for Customer Service

Microsoft Dynamics 365 for Sales is one of the best, modern CRM systems available today. We’re not just biased because we’ve been working with Microsoft Business Solutions for decades, but because we actually love this product. Why? For starters, it blows away other customer relationship management software when it comes to functionality straight out-of-the-box, and when the time comes to make the software work a specific way for you, adjusting and tweaking it is a breeze and you can easily configure it to work the way you really work instead of forcing your team to follow some default process. Here are a few reasons we think you’ll love D365 for Sales too:
  • Get customers to the right support person the first time, everytime!
  • Allows Customer Support Rep's to drive additional sales
  • So familiar, less resistance to use from reps
  • Easily optimized for the way you do business
  • Customer Success Managers can easily understand any issues their customers are facing
  • Completely mobile, work from anywhere, on any device
  • Can assign processes and priorities (manual or automatic) to reps and team members

What about Dynamics 365 for Customer Service Drives Your Success Factor?

Enter Info Once

Customers will only need to enter their information one time

Info available

KB's available to all support reps and end users via portal

Auto Escalate

Escalate automatically or manually depending on defined factors

Want to talk with someone about D365?

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