Editable Subgrid

Now customers can text message your main phone number, even land-lines, through Dynamics 365! With D365 Text to CRM, as soon as a text message is received a lead or case is created in CRM and all communication is automatically captured in CRM – no more manually entering text exchanges with customers! You can set up autoresponders and queue the text to the next available sales/customer service rep, or you can use the Mobile App to text with customers from any mobile device.