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When Breitling set out to open its flagship Manhattan retail store—the first in its 128-year history, it presented a need for a fundamental adjustment to their business management system, Dynamics GP, to incorporate new data, new uses for that data and many new layers of complexity.

What we did


  • Microsoft RMS (POS System)

Instantaneous and automatic updating of inventory transfers, sales orders and customer information.

  • RMS (POS) to GP
  • GP to CRM

Custom Add-on’s

  • Advanced RMA (aRMA)

Customized Dynamics

  • Matched workflows within Dynamics GP & CRM to actual company procedures
  • Andosi leveraged GP’s Field Service modules to create an equipment record at the time of purchase that links to the customer and to the specifi­c serial number so that the watch can be tracked when it comes in for service or repair eliminating the need to manually enter in GP.

The outcome

  • A POS (Microsoft Retail Management System RMS) that automatically shares data with Dynamics GP and CRM.
  • Detailed reporting, including control over GP’s native sales allocation methodology allowing income to be booked to separate ledger accounts to easily segregate revenue by product and sales location
  • Automatic tracking of each watch’s service record, warranty, serial number and ownership details without inconveniencing the customer or requiring significant data entry.
  • More efficient returns handling using aRMA

As of today, we still ­find that there was absolutely nothing that went wrong. It’s unheard of and shows the professionalism that surrounded the project.

–Sebastien Amstutz, VP of Breitling USA, Inc.


Tags: POS, Microsoft Dynamics GP, Microsoft Dynamics CRM

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